Curing Insomnia: Fall Asleep — Support

Help for the Curing Insomnia: Fall Asleep iPhone app. Most answers are below; if not, write to us and mention "Fall Asleep app".

Restore a purchase

Open the app's Settings → Restore Purchases, signed in with the Apple ID you bought with. Purchases from older versions of the app are restored the same way.

Cancel or change Plus

Apple manages subscriptions: iOS Settings → your name → Subscriptions → Fall Asleep. Cancel at least 24 hours before the renewal or trial end date to avoid the next charge. You keep Plus until the period you paid for ends.

Ask for a refund

Refunds are decided by Apple. Request one at reportaproblem.apple.com.

Sound stops when the screen locks

Check the sleep timer (it stops playback when it ends) and that the ring/silent switch and Focus settings are not muting media. Playing with the screen locked is included with Plus and older full unlocks.

Ads and tracking choices

Allow or stop cross-app tracking in iOS Settings → Privacy & Security → Tracking. Where offered, change ad consent in the app's Settings → Ad Privacy Options. Plus and lifetime owners do not see full-screen ads. Details: privacy policy.

Reminders do not appear

Turn on notifications for the app in iOS Settings → Notifications → Fall Asleep, and check that a Focus mode is not hiding them.

Contact us

Use the contact form. Tell us your iPhone model, iOS version and the app version (shown in the app's Settings) — that is all we need; please do not send payment details. We read every message.

Get the app on the App Store